CENCOM’s Technical Systems Division includes all Technical and Information Technologies under supervisor, Dean Heistand. This allows for the more efficient use of technical staff resources and improved system maintenance.

The IT section of this division maintains CENCOM’s computer systems, including administrative computers and Computer Aided Dispatch (CAD) software & hardware. The CAD software uses the latest mapping technology which is maintained in cooperation with Kitsap County GIS staff. The Kitsap County Master Street Address Guide (MSAG) is managed by IT and is used in conjunction with the telephone system to allow dispatchers to know the location of incoming 911 calls. CENCOM IT staffs the centralized Help Desk, which provides support for all CENCOM technical systems. The division also administers the multi-agency on-line police reporting system.

The Technical Services section of the division maintains the 911 Public Safety radio and telephone communications systems located at the dispatch center, backup center, and radio tower sites. These systems consist of radio dispatch consoles, 911 and business telephone systems, radio base stations, simulcast systems, tower antenna networks, logging recorder, console instant playback recorders, and paging encoders. The Technical Systems division is also active in the research and implementation of new communication systems and information technologies, emergency AC and DC power systems, tower microwave networks, radio receiver voting systems, tower site alarms and monitoring systems, radio towers, and tower site facilities.

The Technical Services section also serves as the facility maintenance lead for other systems such as HVAC, security, fire protection, lighting, transportation, storage and general building maintenance.