There are five Strategic Initiatives that Kitsap 911 has adopted as goals to remain responsive, proactive, and nimble to impactful trends expected over the next three years.
Five Strategic Initiatives
- Board education, alignment, and structural review
- Review of financial philosophy
- Comprehensive hiring and retention plan
- Comprehensive training and development plan
- Enhanced service management and efficiency
#1 - Board education, alignment, and structural review
Education
Equip board members with essential knowledge on Kitsap 911 operations, challenges, and industry trends through training, tours, and regular updates.
Alignment
Foster a shared vision and strategic direction via annual workshops and ongoing engagement.
Structure review
Assess board composition and governance to ensure fairness, efficiency, and adaptability.
#2 - Review of financial philosophy
Financial principles
Reinforce transparent, accurate, and efficient financial practices.
Funding formula
Assess and refine the formula for fairness and long-term stability.
Communication
Clearly convey our financial philosophy to stakeholders.
#3 - Comprehensive hiring and retention plan
Attracting talent
Develop a robust recruitment process that actively targets qualified candidates with the skills necessary to meet the evolving needs of Kitsap 911.
Retention
Create an environment that fosters employee satisfaction, growth, and commitment, ensuring that high-performing employees are supported and encouraged to stay with the organization long-term.
Succession planning
Identify key roles and responsibilities within the organization and preparing for potential leadership transitions, enduring that talent pipelines are well established and ready to fill vacancies as needed.
#4 - Comprehensive training and development plan
New hire training
Streamline on-boarding to accelerate skill acquisition and operational efficiency.
Ongoing development
Build a culture of continuous learning, leadership growth, and career progression.
Agency collaboration
Align training programs with partner agencies to ensure consistent procedures and effective coordination.
#5 - Enhanced service management and efficiency
Manage service complexity
Align service level expectations with workforce capacity and available resources.
Enhance call and workflow management
Implement strategies to efficiently manage non-emergency calls, refine call triage, explore smart call routing, and streamline workflows through process improvements and technology enhancements.
Enhance public education and alternative resources
Expand outreach efforts to educate the public on 911 alternatives, self-service resources, and the role of Kitsap 911.